More meetings, reports and handovers can create activity without improving the result. Complexity often hides in work that nobody questions.
One action to start with
Trace one routine process from request to completion. Identify a handover, approval or report that could be removed without weakening the outcome.
What this can look like
A customer request may pass through four people even though only one person has the information needed to resolve it.
Illustrative example. This is a short application guide to chapter 23, not the full chapter.
Bring it into the business
Ask your team where they see this pattern. Agree one decision, one owner and a date to review what has changed. Start small enough to act on what you learn.
Use the leadership meeting pack ↗Go deeper with SHIFFT
Webinar and resourcesWhy most Lean programmes fail
Open the existing SHIFFT resource ↗
Want an outside perspective?
Work through the commercial priorities, owner dependence and recurring decisions that are holding the business back.
Read the full chapter
Chapter 23 starts on page 116 of The Questions You’re Not Asking.