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Chapter 30 · Owner capacity and productivity

What are you willing to say “No” to?

Every yes commits time and attention. Protecting your priorities means making conscious decisions about work you will not take on.

One action to start with

Choose one commitment that no longer supports your priorities. Decide whether to stop, reduce or renegotiate it and have the necessary conversation.

What this can look like

Accepting every custom request can gradually turn a focused offer into an expensive collection of exceptions.

Illustrative example. This is a short application guide to chapter 30, not the full chapter.

Bring it into the business

Ask your team where they see this pattern. Agree one decision, one owner and a date to review what has changed. Start small enough to act on what you learn.

Use the leadership meeting pack ↗

Want an outside perspective?

Work through the commercial priorities, owner dependence and recurring decisions that are holding the business back.

Read the full chapter

Chapter 30 starts on page 150 of The Questions You’re Not Asking.