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Chapter 29 · People and culture

What might you be blind to?

Experience is valuable but it does not remove blind spots. People may see a pattern that you cannot see from your position.

One action to start with

Ask two trusted people what you do that makes their work harder. Listen without defending, look for a pattern and choose one behaviour to change.

What this can look like

A leader may believe they are helping by checking every detail while the team experiences the same behaviour as a lack of trust.

Illustrative example. This is a short application guide to chapter 29, not the full chapter.

Bring it into the business

Ask your team where they see this pattern. Agree one decision, one owner and a date to review what has changed. Start small enough to act on what you learn.

Use the leadership meeting pack ↗

Want an outside perspective?

Strengthen leadership habits, accountability and the conversations that help your team perform.

Read the full chapter

Chapter 29 starts on page 146 of The Questions You’re Not Asking.