Being constantly available can turn you into the business’s approval queue. Helpful involvement can quietly prevent other people from taking ownership.
One action to start with
List the decisions that waited for you this week. Choose one to delegate with clear boundaries, authority and an agreed review point.
What this can look like
If every customer exception needs the owner, experienced staff learn to wait. Clear decision boundaries let them act without guessing.
Illustrative example. This is a short application guide to chapter 14, not the full chapter.
Bring it into the business
Ask your team where they see this pattern. Agree one decision, one owner and a date to review what has changed. Start small enough to act on what you learn.
Use the leadership meeting pack ↗Go deeper with SHIFFT
Webinar and resourcesWhy leaders are drowning in work
Open the existing SHIFFT resource ↗
Want an outside perspective?
Work through the commercial priorities, owner dependence and recurring decisions that are holding the business back.
Read the full chapter
Chapter 14 starts on page 70 of The Questions You’re Not Asking.